Support

We are here to help.

Questions about an order, a payout or bringing Campus Depo to your campus? Pick the right route below and our team will take it from there.

Orders & delivery

Late order, missing item or a delivery issue? Tell us the order number.

Get help →

Vendors

Join as a vendor, fix your shop profile or get help with orders.

Couriers

Delivery questions, account approval or payout support.

Universities

Discuss a campus partnership with our team.

Talk to us →

Contact

Send us a message.

Fill in the form and we will route it to the right person. For order issues, include your order number so we can move faster.

Typical reply within one working day.
Order and payout issues are prioritised.
You can also reach us from inside the app.

support@campusdepo.com
General support & account help partnerships@campusdepo.com
Universities, vendors & partnerships

Full name

What is this about?

Order number (optional)

How can we help?

We use your details only to respond to this request.

Thanks. Your message is with our support team. We will reply by email.

Quick answers

Frequently asked

My order is late. What should I do?

Check the live tracker in the app first. If the status has not moved or the estimated time has passed, send us the order number using the form above and we will follow up with the courier.

How do I become a vendor?

Create an account in the app and choose the vendor role. You will be asked for your shop details, and your shop name must be unique on campus. Our team reviews applications before your store goes live.

When do couriers get paid?

Completed deliveries are tracked in the courier earnings screen. Payout timing is confirmed in the app; if a completed delivery is missing from your earnings, contact us with the order number.

Can my university partner with Campus Depo?

Yes. Choose “University / partnership” in the form, or email partnerships@campusdepo.com. We will discuss vendor onboarding, courier coverage and a review period with measurable goals.

How is my data handled?

We collect only what is needed to create your account, process orders, verify vendors and couriers, and provide support. We do not sell personal data. See the privacy summary below for more detail.

Privacy

Privacy at a glance.

We keep data collection limited to running the service and supporting you. This is a plain-language summary, not the full policy.

Account details, order history and delivery addresses are used to provide the service.
Vendor and courier verification data is used for approval and safety.
We do not sell your personal data.
You can request access or correction by contacting support.

Terms

Terms at a glance.

By using Campus Depo you agree to use the platform lawfully and respectfully. This is a plain-language summary, not the full terms.

You must provide accurate account and delivery information.
Vendors are responsible for the food and items they list.
Couriers must handle orders safely and respect customers.
Accounts that abuse the platform may be suspended.

Read the full Privacy Policy and Terms of Service.